Return, Refund, and Dispute Policy

Last updated: March 12, 2025

Thank you for shopping at Jodlodi Shop.

If, for any reason, You are not completely satisfied with a purchase, We invite You to review our policy on returns, refunds, disputes, and order cancellations.

The following terms are applicable for any products that You purchased with Us.

Interpretation and Definitions

Interpretation

The words with capitalized initial letters have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or plural.

Definitions

For the purposes of this Return, Refund, and Dispute Policy:

  • Company (referred to as either “the Company”, “We”, “Us”, or “Our” in this Agreement) refers to JODLODI LTD, 56 Fen Road, Cambridge, England, CB4 1TX.
  • Goods refer to the items offered for sale on the Service.
  • Orders mean a request by You to purchase Goods from Us.
  • Service refers to the Website.
  • Website refers to Jodlodi Shop, accessible from https://jodlodi.shop/
  • You means the individual accessing or using the Service, or the company or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Return Policy and Process

We accept returns of eligible Goods within 14 days from the date You received them.

Conditions for Returns

To qualify for a return:

  • The Goods must be unused and in their original packaging.
  • The return request must be initiated within 14 days of receiving the Goods.
  • You must provide proof of purchase (order number or receipt).

Non-returnable Goods

The following Goods cannot be returned:

  • Goods made to Your specifications or personalized items.
  • Goods that deteriorate quickly or have an expiry date.
  • Goods that are unsealed after delivery due to hygiene reasons (e.g., cosmetics, undergarments).
  • Goods that are mixed inseparably with other items.

How to Return Goods

To initiate a return, please contact Us at [email protected] with the following:

  • Order number
  • Reason for the return
  • Photos of the product (if applicable)

You are responsible for the return shipping costs and must use a trackable and insured mail service. We cannot issue a refund if the return is lost or damaged during transit.

Send returns to:
JODLODI LTD, 56 Fen Road, Cambridge, England, CB4 1TX

Refund Policy

If Your return is approved, We will issue a refund within 14 days using the same payment method as Your original purchase.

We reserve the right to deny refunds if the returned Goods do not meet Our return conditions.

Refund Exclusions

  • Shipping costs are non-refundable unless the return is due to Our error.
  • Discounted or sale items cannot be refunded, unless otherwise required by applicable law.

Order Cancellation Policy

You may cancel Your order within 24 hours of placing it, provided that it has not been shipped.

How to Cancel an Order

To cancel an order, contact Us at [email protected] with:

  • Your order number
  • Your request for cancellation

If the order has already been dispatched, You will need to follow the Return Policy instead.

We reserve the right to cancel an order at Our discretion if:

  • The item is out of stock.
  • The payment cannot be processed.
  • There are security concerns with the order.

If We cancel Your order, You will receive a full refund within 14 business days.

Dispute Resolution Policy

If You disagree with Our refund or return decision, You may:

1. Contact Us First

We encourage You to reach out to Our customer service at [email protected] to resolve the issue amicably.

2. Alternative Dispute Resolution (ADR)

If the issue remains unresolved, You may engage an independent Alternative Dispute Resolution (ADR) service within the UK.

3. Legal Action

If a resolution is not reached, You may seek legal action under UK consumer protection laws.

  • International Orders: We comply with UK export laws. It is Your responsibility to check whether Our Goods can be legally imported into Your country.
  • Restricted Products: Some items may be restricted for sale in certain regions. If an order violates export regulations, We reserve the right to cancel the order and issue a full refund.
  • Customs Duties & Taxes: Any customs fees, import duties, or taxes levied by Your country are Your responsibility. We are not liable for delays caused by customs.

Terms and Conditions of Promotions

From time to time, We may offer discounts, promotions, or special offers. The following terms apply:

  1. Limited Availability: Promotions may be available for a limited time and cannot be extended.
  2. Non-Transferable: Discount codes and promotional offers are non-transferable and cannot be exchanged for cash.
  3. Restrictions: Some promotions may exclude certain products, brands, or categories.
  4. Cancellation: We reserve the right to cancel or modify a promotion at any time without notice.
  5. Returns on Discounted Items: If You return a product purchased with a discount, You will be refunded only the amount paid, not the original price.

For any questions regarding promotions, please contact Us at [email protected].

Contact Us

If You have any questions about Our Return, Refund, and Dispute Policy, please contact Us:

By email: [email protected]

Final Notes

This policy is governed by UK consumer protection laws and applies only to purchases made through Our official Website.

Thank you!

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